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Q. What is AmeriMovers™?
AmeriMovers™ is an Automated No-Hassle Bidding Process which allows you, our customers, to negotiate with moving companies without ever leaving the comfort of your home or picking up a phone. Our unique bidding process saves you, the customer, time and money.
Q. How much does it cost?
There is a 5% to 10% service fee. The service fee is deducted from the total bid amount you see after logging in. The movers will be paid directly and collect the remaining 90% to 95% of the total bid amount from you sometime before, during or after the move.
Q. Why is there a service fee?
The service fee is to help pay for technology upgrades, customer service and a support center, etc. Moving companies usually spend 20% on advertising and marketing. By the moving companies working with AmeriMovers™ they can pass the savings on to you. AmeriMovers™ saves the moving companies and you, our customers, time and money.
Q. What is AmeriMovers™ refund policy?
All sales are final. AmeriMovers™ would like all of our customers to be satisfied and will extend our services to you at no additional charge until your items have been moved from the location stated on the work order form.
Q. After I accept bid and pay the AmeriMovers™ reservation fee, what happens next?
AmeriMovers™ will notify the winning moving company and your move will be scheduled for the day you described on your work order list. You will be notified of the winning moving companies contact information by AmeriMovers™ via email which may also be view by hovering over work order details in your login area.
Q. What if I want to cancel my move once I have accepted bid?
You would contact the moving company (winning bid) to cancel. However, the AmeriMovers™ reservation fee is non-refundable. You may reschedule a new date with the same moving company or contact AmeriMovers™ to arrange for you to reenter the AmeriMovers™ bidding process at no additional charge on same work orders.
Q. When will I be able to speak with the moving company that won my bid?
Immediately – contact them after paying the AmeriMovers™ reservation fee. You will want to confirm your move with the moving company prior to move date (1 week, 48 hours, and on move day).
Q. What if I need to change my move date?
If you have not selected a winning bid, then send an email to office@AmeriMovers.com requesting us to change your move date. If you have already chosen the Winning Bid and are now working with a moving company, simply phone the moving company and request a move date change. There is typically no additional charge for this service.
Q. What if I need to add or remove items from my list after I have paid the AmeriMovers™ reservation fee?
You will be able to contact the moving company direct for any changes.
Q. What if I have more items to move once the movers arrive at my pick-up location?
You should contact the moving company directly for added prices per items. However, AmeriMovers™ cautions you that moving companies increase the prices on non-listed items after movers arrive at your location.
Q. What if I am having trouble with the winning moving company whose bid I accepted?
You may contact us to report the problem and we will allow you to reenter the AmeriMovers™ process at no extra charge. WE WANT YOU TO BE SATISFIED!
Q. What if I found a lower price from somewhere else?
Please contact AmeriMovers™ through email with the moving company’s name, location, moving details, and price. AmeriMovers™ will authenticate your bid and work to add the outside moving company to our bidding process. WE THANK YOU FOR HELPING ALL USERS TO SAVE TIME & MONEY!
Q. What if no movers bid on my move?
AmeriMovers™ can not guarantee that a moving company will bid on your move. In any event, if there has been no activity within a reasonable amount of time set by you, AmeriMovers™ suggests that you use traditional methods of locating a moving company when the above becomes an issue; or simply contact our customer service line so we may have the opportunity to supply you with a list of moving companies within your area. OUR GOAL IS TO GET YOU MOVED AT THE RIGHT PRICE!
For Movers
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Q. What happens once I win a bid?
You, the moving company, will receive an email with the consumer’s detailed information needed for you to book and schedule the move.
Q. How do I know that this is not just a quote?
The consumer is receiving quotes from several moving companies through the bidding process and upon the consumer accepting a moving company will initiate a reservation fee to AmeriMovers™. This reservation fee is none-refundable to the consumer. Only serious consumers will be sent to your moving to be placed on your schedule.
Q. Why is there a reservation fee?
This fee is to help pay for our services which allow movers to lower there marketing fees and consumers to save on moving expenses.
Q. What if the customer who selected my bid has more items to be moved once the movers arrive at the pick up location?
AmeriMovers™ wants you to be fare with the consumer and charge the appropriate amount within the industry.
Q. What if the distance of the move is not exact?
The distance is only an approximation, but is calculated from zip code to zip code using the main postal office as the center point of reference. We do not advise charging the AmeriMovers™ users an extra charge. However, if you must charge an additional mileage fee, then immediately contact the customer upon receiving the contact information so they may have the opportunity to reenter the AmeriMovers™ bidding process and select another moving company.
Q. What if there are additional stairs or is a longer than usual walk to load or unload the consumers items?
You as the professional moving company will have to be the judge. AmeriMovers™ would like for you to be fare to all consumers when making this additional charge decision.
Q. What if there is an item that can not be moved? Upon your arrival to the consumer’s location, let the consumer know that there is an issue with a particular item to see how they would like to handle it. The consumer may want to cancel the move, negotiate a price to get further help, or just leave the item behind to deal with it another day. What ever the case – Please be respectful. How you handle each issue with the consumers may affect you AmeriMovers™ rating.
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